Remedy and BMC Helix ITSM License entitlement FAQs. 19. The cost is high and going up. 01 : SW00471679BMC Remedy ITSM is a service management tool that automates the ITIL process in the modern era. Problem. The BMC Remedy IT Service Management 9. Created by Bruce Cane on Dec 16, 2013. Historically, ITSM was all about IT improvement. With a subscription to Helix Multi-Cloud Service Management 20. ITSM ALL versions. To configure and then enable adapters required for the runbook, do these:. Hint: type "g" and then "r" to quickly open this menu. 1, apply the hotfix on the base BMC Cloud Lifecycle Management versions. Recommendations for BMC Remedy OnDemand and BMC Remedy ITSM. The new grid view of the Atrium CMDB Reconciliation Engine Configuration Console makes prioritization of data sets a lot easier. We believe that due to our enhanced solution capabilities and proven ability to execute, BMC was named a Leader for the ninth year in a row! IT service support management tools are vital for infrastructure and operations organizations to manage. The BMC Remedy ITSM Maintenance tool provides access to installation and uninstallation logs. The Configuration Links page displays a list of the common configurations,. When you raise a new ticket or request in a BMC Remedy ITSM application, you can select (or a system can automatically select) a process template. Remedy IT Service Management Suite (Remedy ITSM Suite) and BMC Helix ITSM service provide out of-the-box IT Information Library (ITIL) service support functionality. 6. But we believe BMC Helix ITSM should be your go-to solution. 1 is support for IPv6 networks, which gives organizations more deployment options for their Remedy ITSM solution. This documentation supports the 19. 1. 9. BMC Helix Dashboards 21. Remedy 9 - IT Service Management Suite Control-M Workload Automation Support for Control-M/Enterprise Manager BMC Helix FootPrints Service Desk Track-It! IT Help Desk Software PATROL and ProactiveNet Performance Management (BPPM) CareersEnterprise systems management is the practice of applying IT service management to other areas of an enterprise or organization with the purpose of improving performance, efficiency, and service delivery. 05 or later which runs in a container environment. Remedy Shortcut Keys. Review the list of known and corrected issues in Remedy 18. With Helix, the customer has the option to choose a cloud - BMC Cloud, AWS and MS Azure. Additional updates available in this patch are: Performance improvement for Report Design with Calculated Field. Remedy ITSM 63; Ask a Question. List of additional products and versions, either BMC products, OS’s, databases, or related products. The end result is an environment where managers can move from idea to value in minutes. BMC Remedy uses a Software-as-a-Service (SaaS) delivery model to deliver services through third-party cloud vendors. You must, however, set the operating system level timezone on each server in the group individually. It provides service desk, asset management, CMDB, cognitive automation, ITIL ® 4 compliance, and more. Learn how BMC Helix ITSM can help you optimize your IT service delivery and digital transformation. x: Fundamentals Administering - Part 2. Page: Installing BMC Remedy Smart Reporting. List of phrases which describe the issue including symptoms in the UI or logs. Press CTRL+ALT+S. Major/high. An individual can be assigned to one or multiple permission groups. BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. Example: cert*BMC Helix ITSM: Asset Management reduces the total cost of ownership of items represented by your CIs and increases return on investment. The Program Management Professional (PgMP) certification requires prior experience in project management and verifies PgMP skills. 02 release. N/A. 2. 05 and above perform this change on form SMT:Administration Console - In Mid-Tier, open the SHR:SHR_KeyStore form and set the 'Host Name' to the correct value to connect to the cloned Smart IT host. BMC – Remedy ITSM. Also new in 8. 2. arsocial. Sort by:For this we are extensively using the BMC remedy tool to track change requests - CRQs and incident requests - INCs. Applies to. After defining a job with BMC Remedy ITSM approval, TrueSight Server Automation schedules the job and requests that a new change request be created in BMC Remedy ITSM. Remedy IT Service Management - Troubleshooting issues during Load step of Data Management Tool. August 28, 2020. The BMC Remedy ITSM - Mobility server checks each message from the BMC Remedy AR System server to see if a given mobile user "needs" to see this ticket. Patent and Trademark Office, and may be registered or pending registration in other countries. BMC Helix ITSM is a modern, intelligent ITIL 4 certified ITSM solution that offers predictive service management across multi-cloud environments. Business Approval. This knowledge article may contain information that does not apply to version 21. Automatically determining Risk Level in Change Management and Root Cause in Problem Management. 02 enhancements. As IT users, you can use Microsoft Teams. 01 I can download only the Preconfigure Stack from SQL Server or Oracle 11g. x: Fundamentals Administering. Also, ensure that the BMC Remedy Email Engine is installed on your system. 02 release. You can access each topic from its link. Remedy ITSM Remedy AR System. Discussion. This knowledge article may contain information that does not apply to version 21. With BMC, SSC will gain an automated self. Use Tableau,. Some of the processes could be affected. * Denotes Controlled Distribution, meaning the product is available for sale and customer shipment on a controlled basis. As an administrator, you can implement the BMC Remedy Distributed Server Option (BMC Remedy DSO) with the following applications in the Remedy ITSM: BMC Asset Management application; BMC Change Management application; BMC Service Desk solution (which includes the Incident Management and the Problem Management features)Remedy IT Service Management version 20. The following is a list of page number in the architecture document which have relationship diagrams of various parts of the ITSM applications: page 28 - 29 Company and Site Location . 1. Yes: ITSMPlatform: Specifies the name of the ITSM platform where the change is created. This course is a prerequisite to all other BMC Remedy ITSM 9. 00 includes new versions of:. N/A. page 30 Organization. You assign user permissions from the People form as described in the topics listed under the Related topics heading below. BMC Helix Virtual Agent BMC Helix ITSM BMC Helix BMC Helix Dashboards BMC Support does not actively monitor these comments. Tickets are easy to view and edit at any stage of their processing. With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. 02 and earlier, in the transformation diagram, double-click the AROutput step. 2. 04. It provides out-of-the-box integrations to address multiple service. If you are not registered with BMC Software, click here register:The Promote step either automatically or manually pushes all staging form records that are valid to their respective target forms within the BMC Remedy ITSM applications, based on the option selected for each Promote step within the job. If the predefined reports return more information than you need, you can manage the scope of the report using qualifications. BMC Helix ITSM replaces Remedy. With a suite of diverse functionalities including incident and problem management, change control, asset. Following are the 5 criteria on which we will compare ServiceNow, Jira and Remedy, making it easy for the. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real. Experience predictive service management with BMC Helix ITSM. List of phrases which describe the issue including symptoms in the UI or logs. You will. List of additional products and versions, either BMC products, OS’s, databases, or related products. 1. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. Enhancements to BMC Helix ITSM are: Product name changes in Remedy platform and Remedy ITSM applications. I have found part of the answer to this question in the BMC whitepaper titled "BMC Remedy IT Service Management 7. It is now called BMC Helix Remedy because the software is incorporated into the BMC Helix platform. Universal client. The BMC Helix ITSM integrates BMC Helix ITSM: Asset Management, with BMC Helix ITSM: Change Management, and BMC Service Level Management. I remember working with BMC on an issue where I was looking to determine the Approval ID of a change request. If you know what you’re looking for, jump right into these career paths and positions: Service Strategy & Design. BMC Remedy Keyboard Shortcuts. Regards, Guillermo. Remedy es una plataforma transformadora de la gestión de servicios que mejora drásticamente la prestación de servicios de TI. 1. This patch release includes fixes and updates in BMC Helix Innovation Suite and defect fixes for Smart IT. ITSM 8. The search function is fast and accurate. The feature enhancements delivered in 19. In the event a server becomes offline either for scheduled maintenance or a system failure, the load balancer will direct all traffic the other healthy instances. x). If you have an existing connection to the AR System server, you can use that connection in this step. The Promote step either automatically or manually pushes all staging form records that are valid to their respective target forms within the BMC Remedy ITSM applications, based on the option selected for each Promote step within the job. 6K. Top 20. The implementation of the Overview console uses a BMC Remedy AR System ARDBC plug-in to provide a consolidated view of all assigned work from data sources in multiple applications without using replication of data or complex SQL views that bypass APIs. Remedy ITSM;. Credentials required to access the BMC Software Portal: Must be registered with BMC Single-Sign On (SSO) Must have ARMY Support Contract ID and Password in user profile. End-users can submit and track service requests, monitor incident statuses, and. ITIL provides the leading set of best practices for service management. These sets of topics are meant to help guide a Remedy System Administrator into first. The BMC Remedy IT Service Management 9. BMC Remedy ITSM: In BMC Remedy ITSM with German locale, when you navigate to Change Management > Search Change, and then search for change requests with Rejected status, the search criteria is set as Draft. 02: SW00502260: BMC Asset Management: The Update ALL button is removed from the Sync Asset UI with CMDB form. Remedy 9 - IT Service Management Suite Control-M Workload Automation Support for Control-M/Enterprise Manager BMC Helix FootPrints Service Desk Track-It! IT Help Desk Software PATROL and ProactiveNet Performance Management (BPPM) Careers BMC Helix Virtual Agent BMC Helix ITSM BMC Helix Remedy ITSM BMC Support does not actively monitor these comments. 04: Unzip the appropriate suite installer that you downloaded (for example, ARSuiteKitWindows. Self-Service Portal: User empowerment comes in the form of a user-friendly self-service portal within the suite. 0 Architecture". If you need to add your ARMY Support Contract ID and Password. This course provides students with the information and. The BMC Remedy ITSM Process Designer application functions on the basis of process inheritance. ServiceNow and BMC Remedy are both robust ITSM solutions with their own strengths and considerations. 04 Details: We need to add an item to the Navigation Pane, not the Quick Links, how can we make this addition. N/A. BMC Support does not actively monitor these comments. If the mobile user needs to see the ticket, an alert is sent to their device. 0: Overview. Paul Cant, BMC’s Vice President of International Sales, said, “The Kingdom of Saudi Arabia is a pioneer of the digital economy in the region and one of the biggest markets for IT services. BMC Remedy ITSM stands as a robust solution designed to elevate IT operations and service delivery. Problem. 0: Creating a report. Cause. Remedy AR System Remedy ITSM. But, ServiceNow is open to more issues when modifications are needed. Remedy 9 - IT Service Management Suite Control-M Workload Automation Support. BMC is investing in the tool and working to modernise (overhaul) the entire platform, including processes, system/services, functionality, architecture, upgrade/release cycle, UI and UX. 02 version of Remedy IT Service Management Suite. La experiencia de usuario intuitiva se desarrolla alrededor de funciones, no de módulos, para ayudarle a ser más productivo con menos esfuerzo. The default setting is 15 days. Request for Change. Some other ServiceNow vs Remedy/Helix ITSM differences worth mentioning. For more information, see Upgrading the applications. Product version. Remedy-ITSM-When-I-create-an-Incident-error-message-Responded-Date-is-equal-to-the-Reported-Date-Whenever-a-user-creates-an-Incident-Yes-is-diplayed. Cloning Remedy/ITSM environments in 2020? Hello everybody. 2022-12-13T13:34:41Z. It does not provide expedited resolution for. Remedy IT Service Management (BMC Remedy ITSM) architecture comprises of database, server, and various components which are Remedy ITSM, Remedy Action Request System server (Remedy AR System server) and BMC Atrium Core. Problem. Las modernas interfaces móviles, plantillas y. x , 18. To view an earlier version, select the version from the Product version menu. - Didn't see a plugin for Automate RMM. 0. They support various forms of service tickets by which users can create requests that flow to other systems within an. Remedy/ Mid Tier . You can view the log file from a log viewer, which you launch from the BMC Remedy ITSM Maintenance tool. The AMIGO program is available for the products listed below. With BMC Helix ITSM you get: Predictive service management through auto-classification, assignment, and routing of incidents. For the notification feature, select Azure Alert to Remedy Incident under Notification, and click Done. The BMC Certification Program offers credentials through accreditation and certification testing that validate the ability to effectively plan, deploy, and support select BMC solutions. Summary. Manual association of Remedy. Business Workflows . Fulfilling these new requirements is supplemented by best practice frameworks, such as ITIL, which define a complete set of IT Service Management (ITSM) processes. 02 Getting started. Starting in BMC Remedy ITSM version 8. BMC Remedy IT Service Management Suite +BMC Helix ITSM On-Prem. ( Service Now still haven't tested ITSM upgrade roadblocks) c) Customization Ease - Remedy ITSM will win over this point since their ITSM source code is open to customized for customers. To register the. The intuitive user experience is built around roles, not modules, to help you be more productive with less effort. Enables approvers to review the request and authorize it. BMC Helix ITSM was previously known as Remedy ITSM, Remedy, Helix Remedy. Action Request System 21. It is used to improve customer service according to business goals. Share. ITSM 9. You can also use templates in the Remedy API to create an activity, an incident, an infrastructure change, and so on. With version 2. Provide knowledgeable Remedy SMEs on all current and future versions of Remedy (BMC software). 3. Take the instructor-led training (ILT) course (s) in the Learning Path or available alternatives—assisted self-paced (ASP) or virtual instructor-led training (VILT). 05. BMC Remedy ITSM empowers organizations to define, monitor, and report on SLAs, ensuring consistent delivery of IT services that exceed expectations. Remedy 9 is a mobile-first digital enterprise management platform built for boosting workforce productivity. This documentation supports the 20. 9. When dealing with incident requests, Incident Management is typically initiated in response to a customer call, a service request, or an. 08 release also introduces a new upgrade approach for Remedy IT Service Management applications, Remedy Service Request Management, and Remedy Service Level Management when upgrading from version 18. The BMC Remedy ITSM - Mobility server checks each message from the BMC Remedy AR System server to see if a given mobile user "needs" to see this ticket. Release Manager. On EPD, in the Licensed product view, go to BMC Remedy Service Desk Application & AR System > BMC Remedy Service Desk Application & AR System <version> > BMC Remedy ITSM. BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. BMC Remedy/ Helix ITSM is designed with ease of use in mind. The mission of the incident management process is to resolve incident requests as quickly as possible in a prioritized fashion. BMC Community Community Guidelines BMC Support and Services. 6. Where is the "single piece" BMC Remedy ITSM Suite installer to add products on top of existing AR System Server + Atrium Core?User Review of BMC Helix ITSM (Remedy): 'BMC Remedy is a powerful and amazing tool which is used by the whole organization. Extensive configuration options enable you to tailor the applications to the needs of your organization. 6. List of phrases which describe the issue. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. 1. BMC Remedy ITSM empowers organizations to define, monitor, and report on SLAs, ensuring consistent delivery of IT services that exceed expectations. Dec 13, 2022. View BMC product support Policy. Smart IT - com. If you make an existing field required, add a default value. 0 documentation references. Created On Nov 24, 2014 by Gregory Kiyoi; 68 Views; Q&A Session for BMC Remedy Approval Server and ITSM Applications Webinar. User assign the ticket to other Smart IT user, and click the Unfollow icon . Remedy. There are different aspects to the user permissions, which together make up the permission model:Ans 1) Following are the scenarios when ticket can be unfollowed: User can click the Unfollow icon on the ticket. Remote ITSM is sometimes called Corporate ITSM, Corporate Change, Corporate AR, or Remote AR. Legacy ID:KA296588. This patch consolidates all the patches and hotfixes delivered for Remedy version 20. Product. Problem. Active 7 days ago Created Nov 11, 2023 System Administrator. After completing the installations, the administratormust run a Remedy Smart Reporting onboarding utility that imports the report definitions. To configure notifications, the primary option provided with the Remedy ITSM Suite is exposed on the People form for support staff. Cause. This documentation supports the 20. 9. Resource depletion causing possible performance or stability issues. When you move up from Remedy on-premises to BMC Helix ITSM. This is a maintained guide on how to troubleshoot UDM load step issues in BMC Remedy ITSM, versions 9. Please contact your BMC Software sales representative for additional information. [4] Gartner has positioned BMC as a Leader for the eighth consecutive year in Gartner's 2021 Magic Quadrant for IT Service Management Tools for its BMC Helix ITSM solution. Solve enterprise data problems with BMC Helix, SaaS solutions built to enable data intelligence, action, and orchestration for the modern enterprise. While we will attempt to cover a large scope of items, including items outside of BMC’s control, it is inevitably up to the Remedy Administrator, System Administrator, Network Administrator, and the organization to understand the environment, plan the environment, and configure the environment for the implementation of a secure Remedy. ServiceNow primarily operates on a Platform-as-a-Service (PaaS) model. BMC Helix ITSM provides predictive IT service management for your modern enterprise. BMC Helix ITSM provides predictive IT service management for your modern enterprise. BMC Remedy/Helix ITSM is generally simpler to use and set up, while ServiceNow ITSM has more customization options and. These trademarks are in the U. BMC Software announces the 19. End-users can submit and track service requests, monitor incident statuses, and. By moving from Remedy to BMC Helix ITSM, your business can delight employees with an improved digital employee experience (DEX) that works with BMC Helix Employee Experience solutions, enabling teams within and beyond IT to: Build new work hubs embedding visual collaboration, content services, and work management across. 0, 8. or in. This patch consolidates all the. Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers. The customer just want that the Service Desk Group (Fisrt Line of Support) and administrator could close tickets and the rest of the support groups in Remedy, just use any other. However, it lacks features like limiting the visibility of tickets based on the user's group and triggering SMS/Automated Phone calls based on incident priority. x: End-to-End Demonstration. N/A. 00 . Designed with the needs of mid-size businesses, BMC Helix Remedyforce cost-effectively addresses the full range of ITSM requirements with the stability, scalability, and security your business demands, plus the modern experience today’s users expect. 0 version. Remedy Corp. END OF VERSION SUPPORT. Buyer's Guide. Depending on the components that you use, you. Enhancements to Remedy with Smart IT (Smart IT) are: Introduction of new ITSM calendar. Approve; Reject; Cancel; Review & Authorize. 7 out of 10. Prepare for the installation of BMC Remedy ITSM. Global Log OutThe overall organization of the BMC Remedy IT Service Management (BMC Remedy ITSM) Suite has three layers: modules, applications, and supporting subsystems. Remedy ITSM Suite and BMC Helix ITSM service streamline and automate the processes around IT service desk, asset management, and change management operations. WBT Course 6: BMC Remedy Asset Management 9. Remedy ITSM Suite and BMC Helix ITSM service streamline and automate the processes around IT service desk, asset management, and change management operations. ITSM - Change request gets stuck at Request For Authorization. BMC Helix ITSM provides the richest out-of-the-box IT service management capabilities for end users, agents, and operations. 05 on the primary server. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U. See how easy it is to use the modern, persona-based UI to open and resolve tickets. For information, see Approval processes provided out-of-the. Some other ServiceNow vs Remedy/Helix ITSM differences worth mentioning. The integration with BMC Remedy ITSM™ allows for immediate action on critical items. 02. 20. zip or ARSuiteKitLinux. The Standard Reporting Suite brings the root causes of performance to the surface. The 18. Enhancements to Remedy with Smart IT (Smart IT) are: Introduction of new ITSM calendar. - On prem or cloud options so can scale. The integration with BMC Remedy ITSM™ allows for immediate action on critical items. 00, you can use the BMC Release Process Management interface to perform various functions in the BMC Remedy ITSM Suite interface while carrying out. 8 enables you to integrate with BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite). Press the Refresh button on the Results list. Numbered list of steps to perform to resolve issue. If you have questions or require assistance with an article, please create a case. 03, in the transformation diagram, double-click AR Upsert step. 01: Patch 1 for version 20. How to access this Portal. Modern, mobile interfaces, built-in templates and guides, and instant, actionable insights help you work smarter and faster. In non-English locales, BMC Remedy ITSM Home page displays the z1D Char02 field. BMC Helix Operations Management with AIOps: Award-winning service-centric monitoring, advanced event management, and AI/ML-based root cause isolation to reduce MTTR and improve agility. 1. 0: Overview. Video 3: BMC Remedy Smart Reporting 9. Disable the Preload action from the Cache Settings page in the Mid Tier Configuration Tool. 04 Suite, which includes the following products and components: BMC Remedy Action Request System 7. To view an earlier version, select the version from the Product version menu. Video 1: BMC Remedy 9. BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) provides out of-the-box IT Information Library (ITIL) service support functionality. Optional - Specific technical discrepancy if known, only if it will help reader determine if the article applies. Use the Report console to generate these reports. Overlays protect the customization from being lost during an. Permissions groups are used to grant users access to applications, modules, and sub-components in the BMC Remedy ITSM Suite. The solution offers reporting capabilities that let you design custom reports and turn them into dashboards. Provide Remedy version upgrades when newer versions of BMC software are available and approved by DoD. If you have questions or require assistance with an article, please create a case. 02. S. If the Corporate BMC Remedy ITSM version (fresh Installation or upgrade) is 9. Credentials required to access the BMC Software Portal: Must be registered with BMC Single-Sign On (SSO) Must have ARMY Support Contract ID and Password in user profile. x and higher (9. 3 out of 10. The core business logic and functional logic including Role Based Access Control (RBAC) exists in the BMC Helix ITSM application workflows. "Need" is defined by the log on name that is in the assignee field, assignee group, or previous assignee. 02 version of Remedy IT Service Management Suite. Provide Remedy version upgrades when newer versions of BMC software are available and approved by DoD. BMC Helix ITSM. Operations Mainframe Service Management Explore Service Management › BMC Helix ITSM Predictive IT service management for your modern enterprise Learn More | Start a free trial BMC Helix Discovery Automatic. 3. x and higher (9. Product version. 39K Posts Recent Activity Feed Knowledge Articles Blogs Documents Events Ideas Idea Remedy ITSM Re-introduce read-only db feature. These trademarks are in the U. Main Menu; Multi-Cloud Management; Accelerate Multi-Cloud Adoption. To perform any Email Rule Engine configuration procedure, you must have Email Rule Config permissions (these are Foundation related permissions). Remedy AR System Remedy ITSM BMC Support does not actively monitor these comments. Optional - Specific technical discrepancy if known, only if it will help reader determine if the article applies. Permissions groups are used to grant users access to applications, modules, and sub-components in the BMC Remedy ITSM Suite. BMC Support will maintain this article and update it as-needed. 6. BMC Helix (Remedy) is not a new product release from BMC. You can use the POST method to create and update records such as incidents, change requests, problem investigations, and service requests in Remedy ITSM. BMC Helix ITSM is a modern, intelligent ITIL 4 certified ITSM solution that offers predictive service management across multi-cloud environments. 4. List of BMC Remedy 9. Remedy Shortcut Keys. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real. json integration template that you can use to integrate BMC Helix ITSM with ServiceNow. Model. BMC Remedy ITSM empowers organizations to define, monitor, and report on SLAs, ensuring consistent delivery of IT services that exceed expectations. Applies to. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. To avoid breaking legacy integrations, any Remedy user can create tickets in Remedy ITSM, without complete Incident permissions or Incident Management user license to create tickets. Certified Associate designations expire 2 years from the date of the exam. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Recommendations for BMC Remedy OnDemand and BMC Remedy ITSM. The customer shared their thoughts on many aspects of the. Managing security incidents. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U. The BMC Remedy ITSM connector supplies elements to the process designer palette that you can embed into fulfillment workflows. 6. Modify the requested start date or set the change to expedited and specify the timing reason. Refreshes the search. "Need" is defined by the log on name that is in the assignee field, assignee group, or previous assignee. The following table provides direct links to the page in the EPD website that contains the installation files to download products in the Remedy ITSM Suite. Remedy ITSM; Upvote; Answer; Share; 13 answers; 1. Securing a Remedy ITSM System - 201 - Planning. With a suite of diverse functionalities including incident and problem management, change control, asset tracking, and more, it caters to the complex needs of today's. The platform provides multiple options for workflow triggers and automation, such as automatically recording a ticket’s solution into a knowledge base visible to users and. and in other countries. 02-9. Remedy es una plataforma transformadora de la gestión de servicios que mejora drásticamente la prestación de servicios de TI. BMC Remedy IT Service Management Suite 19. BMC Remedy IT Service Management Suite. 1, 18. 08 release of Remedy IT Service Management Suite.